Robocall Mitigation
Full STIR/SHAKEN compliant robocall detection and prevention. Meet FCC requirements while protecting your customers from illegal calls.
Why Robocall Mitigation Matters
FCC Mandates
The FCC has made robocall mitigation a regulatory requirement for all carriers. Failure to comply can result in significant fines and loss of operating authority.
- • FCC Order 19-76: Mandates robocall mitigation procedures
- • 47 CFR §64.1600: STIR/SHAKEN implementation deadline
- • TRACED Act: Requires carrier-level mitigation efforts
Customer Protection
Americans lose billions annually to robocalls. By implementing robocall mitigation, you protect your customers and reduce liability exposure.
- • Reduce unwanted calls reaching customers by 90%+
- • Prevent scams and fraud targeting your subscribers
- • Maintain customer trust and network reputation
- • Reduce customer support burden
FCC Robocall Mitigation Framework
The FCC requires carriers to implement comprehensive robocall mitigation programs addressing three key areas:
- 1.Call Verification: Implement STIR/SHAKEN authentication to verify caller identity and prevent spoofing
- 2.Traffic Blocking: Deploy technology to block calls identified as robocalls or spam
- 3.Consumer Tools: Provide customers with robocall filtering and reporting mechanisms
STIR/SHAKEN Implementation
STIR Standards
Secure Telephone Identity Revisited (STIR) creates signed tokens certifying the calling number's legitimacy.
SHAKEN Protocol
Signature Handling Authenticated idenTity (SHAKEN) delivers and validates these tokens, verifying calls are from expected sources.
Call Attestation
Full attestation levels (A, B, C) ensure proper identity verification and block spoofed calls from reaching customers.
STIR/SHAKEN Attestation Levels
Full Attestation
Carrier has comprehensive knowledge of calling number ownership and authorization.
Partial Attestation
Carrier has partial knowledge but cannot verify complete ownership chain.
Gateway Attestation
Call originated from outside network; gateway verifies as best as possible.
Advanced Detection Methods
Signature-Based Detection
- • Known robocall fingerprints and patterns
- • Malicious calling number databases
- • IVR and auto-dialer signatures
- • Historical threat intelligence feeds
Behavioral Analysis
- • Abnormal call volume patterns
- • Call duration and frequency anomalies
- • Geographic inconsistencies
- • Caller ID spoofing indicators
Machine Learning Analysis
- • Neural networks for pattern recognition
- • Unsupervised anomaly detection
- • Adaptive model learning from new threats
- • Real-time threat score calculation
Community Intelligence
- • User complaint analysis
- • Industry threat sharing
- • FCC complaint database correlation
- • Real-time network feedback
Regulatory Requirements & Deadlines
FCC Order 19-76 Requirements
Effective Date: June 30, 2021 (with subsequent implementation deadlines)
Requirements:
- • All carriers must implement robocall mitigation measures
- • Maintain current documentation of mitigation procedures
- • Preserve records of implementation efforts
- • Make procedures available to law enforcement
- • Report on effectiveness of mitigation efforts
STIR/SHAKEN Deployment Timeline
TRACED Act Obligations
Telecommunications Robocall Abuse Criminal Enforcement (TRACED) Act
- • 15 USC § 227 amended for enhanced protections
- • Extended statute of limitations for robocall violations
- • Increased civil penalties for non-compliance
- • Requirements for comprehensive robocall mitigation
- • Enhanced reporting and documentation obligations